Dropbox index stuck - 211,488 files

[rafik_jabbour]

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing.

I bought a new laptop, moved the dropbox folder (1.3 TB) from my old laptop to my new one via an external HDD. Now my dropbox app cannot seem to be moving anywhere when indexing.
I tried the following:
- Clearing cache
- Uninstalling (using iObit Uninstaller) and re-installing (twice)
- Unlinking and relinking my account

All with no positive outcome.

Someone shed some light please?
Thanks in advance!

[GGBin Mich]

Now running Dropbox v139.4.486 on Windows 10

Was stuck indexing 962 files for 2 days. Tried the Fix Permissions and Fix hard links but no success in resuming synch.

Uninstalled Dropbox, cleared cache and fixed Registers then restarted PC and installed Dropbox. New App Started at synching 54,000 files and progressed to 7,868 where it has been stuck for 30 hours. Tried the Fix Permissions and Fix Hardlinks again but still stuck and using a lot of system resources while stuck.

[Walter]

Hey @GGBin Mich - sorry to hear you're having issues with this.

If you're still stuck at the exact same number of files, could you send us a screenshot of the app's status as shown in your system tray?

Also, can you check if the app is reporting any syncing issues by clicking on the relevant button after clicking on your avatar in the app's preferences?

[hales1]

I went to preferences-backups-manage backups-Nothing to cancel, etc????/

[Walter]

Hey @hales1, can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot?

For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray?

Any additional information is more than welcome!