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Dropbox infected with ransomware

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Dropbox infected with ransomware

New member | Level 2

My computer that was linked to dropbox was hacked with ransomware. I have deleted all the files on my dropbox to try and eliminate any additional access to of my personal files. When I try to restore the files to a previous version it still encrypts the previous version during the restoring process. What do I need to do to ensure my dropbox account has been cleaned? how can I restore my dropbox files and folders from a prior date and not have them encrypted.

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Re: dropbox infected with ransomware

Super User II

Hi @jshill1133 

 

Try to follow https://help.dropbox.com/accounts-billing/security/ransomware-recovery


 


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