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Dropbox is Dangerous. Dropbox is reverting files to older versions!!

New member | Level 2
New member | Level 2

I have used dropbox for a number of years to sync important data that I have acculmated.

That information is important to the job that I do and helps me be efficient.

So I cannot express enough how ANGRY I am to see that that some files that are needed have reverted to a versions from 5 FREAKING YEARS AGO!!!

"Go to the file version history" you say! I have and its only showing 1 version of each from  5...FREAKING...YEARS...AGO!!!

So I want to know if:

Dropbox has been deliberately overwriting my data?

Has Dropbox completly lost my data?

If Dropbox cannot be trusted with data long term?

Are people better off finding a more robust cloud file storage solution?

 

1 Accepted Solution

Accepted Solutions
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Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

Dropboxer
Dropboxer

Hi @acutedeveloper, thanks for posting on the Community!

Let’s have a look at what we can do to locate these files. First of all, if the Dropbox site is only showing one version of the file from 5 years ago, it means it literally has never changed since then. Dropbox doesn’t delete any files without the user’s input.

If so, then there’s three possibilities here. Either the file you've been editing is in another location, or stored in a completely separate Dropbox account and was edited there, or edited on a computer where the Dropbox desktop app wasn't running or syncing for some reason.

Could you first try searching for the same filename on your Dropbox account online to see if it visible there in more than one area?

Let me know what you find out!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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5 Replies 5
Highlighted

Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

Dropboxer
Dropboxer

Hi @acutedeveloper, thanks for posting on the Community!

Let’s have a look at what we can do to locate these files. First of all, if the Dropbox site is only showing one version of the file from 5 years ago, it means it literally has never changed since then. Dropbox doesn’t delete any files without the user’s input.

If so, then there’s three possibilities here. Either the file you've been editing is in another location, or stored in a completely separate Dropbox account and was edited there, or edited on a computer where the Dropbox desktop app wasn't running or syncing for some reason.

Could you first try searching for the same filename on your Dropbox account online to see if it visible there in more than one area?

Let me know what you find out!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

New member | Level 2
New member | Level 2

My Apologies!

Turns out I was looking at a different file!

I think the combination of seeing missing data and the posts by other users saying they had 'actually' experienced that same issue, only added to my personal confirmation bias.

Walking away with tail between legs!

Highlighted

Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

Dropboxer
Dropboxer

No worries, it can happen to any of us, so I understand your reaction for the potential for the loss of data!

Take care and have a great rest of the week. 🙂


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Highlighted

Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

New member | Level 2
New member | Level 2

Hi,

I've just had a similar issue. I work on a couple of different macbooks so I use Dropbox to seamlessly move between the two.

I did some excel work last night and as always, I saved everything down.

This morning, I went to finish what I was doing and the files have reverted to a version from May 2020.

Its not the end of the world but it does mean that I several hundred entries to re-do.

Any ideas?

I have looked but there is only one version in my Dropbox regardless of which machine I use to access it.

Help!

Highlighted

Re: Dropbox is Dangerous. Dropbox is reverting files to older versions!!

Dropboxer
Dropboxer

Hi @JayBee1603, it sounds like the files your saved didn't sync to the site, which is why you're seeing a version from May. 

 

Have you checked the info in my post to see if this could apply to your file and account? Do you see any recent changes on the events page?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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