Yesterday, I accidentally erased a shared folder from my desktop app that contained like 25,000 files. I went online and restored the full folder. It took a couple of hours. However, Dropbox's desktop app started downloading tens of thousands of files (Like 180,000) and four hours later there were still like 179,000 files to go. We do not have these many files in the shared folder. I turned off my computer.
This morning it started downloading all the 180,000 files again. It has been almost 8 hours and it is at 169,000 approx. When I turned on the laptop, it also indexed and uploaded several files - the normal update process.
I am using the desktop app version 67.4.83. I use a Dell Inspiron 13 7000 Series.
What can I do to fix this?
I replied to your email on Friday.
During the weekend I went online and unlinked my desktop from my Dropbox account, uninstalled the Dropbox app, installed it again and linked the account again. However, I am still having the same issue
I'm having same issue- i've reinstalled, advanced reinstall, disable windows defender, uninstall norton, disconnect/reconnect device and nothing is working. please help asap
I am experiencing a similar problem. I am using the free individual version of Dropbox (release 82.4.155). The Dropbox popup says it is indexing 5 files, uploading 3 files, and downloading 8,933 files -- estimated to be complete in "100+ days" (heh). It appears, however, to be stalled because those figures are not changing.
For years Dropbox has simply uploaded new or revised files from my computer's Dropbox folder. Now suddenly it is attempting to download those thousands of files none of which I requested. My Dropbox folder is still intact (i.e. not missing those thousands of files) so I can see no reason for Dropbox to download them.
I have unlinked and relinked Dropbox, but the problem persists. There are no error messages.
... I should have stated in the above post that I have had the described problem for around a week, and it has persisted across multiple restarts of my computer and of the Dropbox app.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!