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Dropbox is trying to sync folders that I have since deleted

Dropbox is trying to sync folders that I have since deleted

blempert
Helpful | Level 6

Dropbox is trying to sync files that no longer exist on my computer. How do I make it stop? (Since these files don't exist anymore, the sync doesn't accomplish anything and the sync process just gets stuck).

 

I've already quit-reopened Dropbox; restarted the computer. and cleared the cache.

 

This all came about because i opened a huge download on my computer - 30 GBs - let it upload to dropbox for a bit, and then decided to try to stop the process by deleting the folder from my computer.

 

 

 

Screen Shot 2022-01-07 at 1.13.32 PM.png

1 Accepted Solution

Accepted Solutions

Re: Dropbox is trying to sync folders that I have since deleted

blempert
Helpful | Level 6

thanks for the suggestion -  i ended up doing the 'advanced reinstall' and got things working again. 

View solution in original post

5 Replies 5

Re: Dropbox is trying to sync folders that I have since deleted

Jay
Dropboxer
Hi @blempert, thanks for messaging the Community!

Are the files visible on the Dropbox site at all, or on the events page?

What is the current status of the Dropbox desktop application? 

This will help me to assist further.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox is trying to sync folders that I have since deleted

blempert
Helpful | Level 6

Thanks for the response! 

 

The files that you see listed in the screenshot do not appear on dropbox.com. There are other files from the same batch that successfully uploaded but that have since been deleted from my computer that continue to appear on dropbox.com. 

 

It's hard for me to tell whether they appear on the event page - as you can see from the screenshot, the files don't have distinct names, and there are tens of thousands of these small .txt files. 

Re: Dropbox is trying to sync folders that I have since deleted

Walter
Dropboxer
Hey @blempert, sorry to be jumping in here, but could you try unlinking your account through the app's preferences and re-linking it anew?

Let us know if syncing gets stuck again.

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox is trying to sync folders that I have since deleted

blempert
Helpful | Level 6

thanks for the suggestion -  i ended up doing the 'advanced reinstall' and got things working again. 

Re: Dropbox is trying to sync folders that I have since deleted

Walter
Dropboxer
Glad to hear you're back up and running @blempert - thanks for keeping us in the loop too.

Let us know if any other Dropbox questions comes up and take care!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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