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Dropbox kidnapped my files

Dropbox kidnapped my files

tigyrlily
New member | Level 2

I never wanted to use Dropbox.  I had to sign up because a class I was taking sent me files in Dropbox, and I had to sign up to get them.  When I opened the app, Dropbox stole all my desktop files and other files and crammed itself full.  Now I still can't download the course because Dropbox is full, and my files have been kidnapped.  It looks like if I just try to transfer the files, they are all individual and not in the folders I had them in.  HUGE sorting mess!  How do I get my files back and into the folder system I had that was undone by Dropbox?

1 Reply 1

Re: Dropbox kidnapped my files

Jay
Dropboxer
Hi @tigyrlily, thanks for joining the Community!

It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps?

Afterwards, you'll get the option to move the folders and files back to their previous locations, which will also delete them from the Dropbox account online.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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