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Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

JOfE
Experienced | Level 11
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Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution
Thanks for the added info @MartinL1!

Could you please try the following steps:

-Click on the Dropbox icon
-Open your Activity Monitor from your Mac Utilities folder
-Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder

Thanks! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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76 Replies 76

PhilippeZ
Helpful | Level 6
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Same kind of issue on Big Sur : SmartSync icons not showing in the finder.

ps: the Finder integration seems to be ok : the dropbox actions do appear in the right click menu on files/directories.

devilsinkpot
Helpful | Level 5
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Similar here, but no integration at all – not in Finder window's toolbar, nor in contextual menus.

JOfE
Experienced | Level 11
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I downloaded and re-installed the dropbox app. The account had to re-sync but it is now showing smart sync status. Try that.

wzrdjr
Helpful | Level 5
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I downloaded and installed v110.4.458 but still no finder intergration or contextual menu options for Dropbox.

devilsinkpot
Helpful | Level 5
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It's back now, but I needed to remove all components manually and install from scratch. A simple re-install wasn't suffice.

Sparqx
Helpful | Level 5
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@devilsinkpot, can you pass on what you did to remove all the components? I dragged Dropbox from the Applications folder to the trash and reinstalled with a download but that didn't work. Perhaps also deleting the folder ~/Library/Application Support/Dropbox?

USP
Explorer | Level 4
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Same issue here. After installing dropbox again, the second time it worked. 

devilsinkpot
Helpful | Level 5
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I cleaned out the usual folders under /Library and ~/Library from any Dropxbox-related files (Application Support, Application Scripts, Caches, Containers, GroupContainers, Dropbox, …).

 

The issue keeps coming back. I can't pin it down to some special event, but I reinstalled three times now and each time Finder integration vanished after less than a day of using the machine. On two machines. One a factory installed, new Macbook with nothing but Big Sur and Creative Cloud on it.

robjewitt
New member | Level 2
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Urgh, I'm not looking forwards to having to do that

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