Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

[JOfE]

Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?

[Walter]

Hey there @John M.167; I'm sorry to jump in here, but I just wanted to mention that you seem to be running a beta version of the desktop app.

Could you see if this persists on our latest, stable version?

To do so, make sure to toggle off the 'Early releases' button in your account's settings and then download and install the app using this link. 

Let us know how it goes!

[John M.167]

Hi Walter,

Thanks for that advice . I have done as you have suggested (downgraded to latest stable 112.4.321) and everything in Finder now appears to be working properly again.

Regards

John

[gourmetbooks]

Same. After reinstalling DB, no sync icons, and no right-click menu.

(MBP 16", MacOS 11.1)

[Daphne]

Thanks for joining us here @gourmetbooks.

Can you let me know which version of the app you have installed? You can hover over the Dropbox icon in the menu bar to see this.

[gourmetbooks]

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@Daphne wrote:

Thanks for joining us here @gourmetbooks.

Can you let me know which version of the app you have installed? You can hover over the Dropbox icon in the menu bar to see this.

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v. 113.3.427

Thanks!

[ur0drivr]

This is also a problem for me. Running v112.4.321 on Big Sur 11.1

[Walter]

It seems like you're running a beta version of our desktop app @gourmetbooks.

Could you follow the steps I posted earlier and let us know if it helped improve matters for you?

In your case now @ur0drivr, I'd suggest re-installing the app as it might do the trick for you.

If it doesn't though, you may want to attempt a clean, advanced re-install as well. 

Keep us posted!

[gourmetbooks]

Disabling early releases worked! I don't even remember flipping that on, but then, it could've been any time in the last 10+ years. ☺️ Thanks again.

[Grey_Matter]

I'm having the same issue, I can't open the DB app and am on the same version of MacOS using a 15" MBP.

I have tried installing the DB app again. The installer runs but when it gets to the end the windows close and I still can't open the app. 

I noticed the icon in the menu bar is square with rounded corners, while the install of the new one is running it shows as a full circle. This indicates that the old version is still installed and the new one is not - not sure if this is relvant but thought it good to mention. 

[Jay]

Hi @Grey_Matter, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!