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Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

JOfE
Collaborator | Level 10

Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?

1 Accepted Solution

Accepted Solutions

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Megan
Dropboxer
Thanks for the added info @MartinL1!

Could you please try the following steps:

-Click on the Dropbox icon
-Open your Activity Monitor from your Mac Utilities folder
-Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder

Thanks! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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76 Replies 76

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

PhilippeZ
Helpful | Level 6

Same kind of issue on Big Sur : SmartSync icons not showing in the finder.

ps: the Finder integration seems to be ok : the dropbox actions do appear in the right click menu on files/directories.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

devilsinkpot
Helpful | Level 5

Similar here, but no integration at all – not in Finder window's toolbar, nor in contextual menus.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

JOfE
Collaborator | Level 10

I downloaded and re-installed the dropbox app. The account had to re-sync but it is now showing smart sync status. Try that.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

wzrdjr
Explorer | Level 4

I downloaded and installed v110.4.458 but still no finder intergration or contextual menu options for Dropbox.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

devilsinkpot
Helpful | Level 5

It's back now, but I needed to remove all components manually and install from scratch. A simple re-install wasn't suffice.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Sparqx
Helpful | Level 5

@devilsinkpot, can you pass on what you did to remove all the components? I dragged Dropbox from the Applications folder to the trash and reinstalled with a download but that didn't work. Perhaps also deleting the folder ~/Library/Application Support/Dropbox?

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

USP
Explorer | Level 4

Same issue here. After installing dropbox again, the second time it worked. 

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

devilsinkpot
Helpful | Level 5

I cleaned out the usual folders under /Library and ~/Library from any Dropxbox-related files (Application Support, Application Scripts, Caches, Containers, GroupContainers, Dropbox, …).

 

The issue keeps coming back. I can't pin it down to some special event, but I reinstalled three times now and each time Finder integration vanished after less than a day of using the machine. On two machines. One a factory installed, new Macbook with nothing but Big Sur and Creative Cloud on it.

Re: Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

robjewitt
New member | Level 2

Urgh, I'm not looking forwards to having to do that

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