cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox no longer appears in my Quick Access window on Word or Excel

Highlighted

Dropbox no longer appears in my Quick Access window on Word or Excel

New member | Level 2

When I go to open folders, I've always had the option of Dropbox on the left in the Quick Access windows for files.  As well as my Desktop, Documents, etc.   Now it is gone and I can't figure out how to get it back.

 

Any suggestions would be appreciated.

 

Thanks

 

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox no longer appears in my Quick Access window on Word or Excel

New member | Level 2
Thanks for the reply Walter.

I did reboot system a couple times. It didn’t fix the problem. I called parallels and they couldn’t fix either.

Then after about 36 hours it miraculously reappeared. I hadn’t done anything differently other than having to open my files directly from finder on Mac side then they’d open fine.

Appreciate your offer to help but looks spontaneously resolved now.

View solution in original post

2 Replies 2
Highlighted

Re: Dropbox no longer appears in my Quick Access window on Word or Excel

Dropboxer

Hey there @sdfell; welcome to the Community and happy November!

 

Could you please let me know the exact OS and build of your device and for how long have you been noticing this? Have you rebooted your computer since you first saw this? 

 

While we're at it, can you also let me know the versions of the Microsoft apps you use and our desktop application's version too as shown in your menu bar/system tray?

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox no longer appears in my Quick Access window on Word or Excel

New member | Level 2
Thanks for the reply Walter.

I did reboot system a couple times. It didn’t fix the problem. I called parallels and they couldn’t fix either.

Then after about 36 hours it miraculously reappeared. I hadn’t done anything differently other than having to open my files directly from finder on Mac side then they’d open fine.

Appreciate your offer to help but looks spontaneously resolved now.

View solution in original post

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?