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Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.
Thank you for being so kind and patient @Valleyofthesun2.
Good news for all! This version of the Dropbox mobile app should fix it: https://apps.apple.com/us/app/dropbox/id327630330
Let me know.
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
I'm using Dropbox mobile app (172.3) on iOS 13.3 with an iPhone 11 Pro, less than 12% of my storage is used.
While manually importing photos, some are stuck forever, even after cancelling and re-trying the import.
The strange thing is that the manual import is working for a lot of other pictures, but specific ones just can't get uploaded, it's always the same that are blocked.
The folders in which the pictures have to be uploaded are shared, with the same person, who does not block nor upload at the same time.
Someone has an idea on how to solve this?
Thanks in advance for your help.
Hello @Sarahmac!.
I am happy to help you upload your edited photos to Dropbox.
I understand that your manual uploads are stuck and I would like to ask you a few things and provide you with a quick fix.
Quick fixes. :mobile_phone:
[EDIT] Hi @alexikc! I understand you might be facing the same manual uploads issue and moved your topic here. Please check out the troubleshooting suggestions offered and the additional info I will need to help you more. Thank you!
Let me know if that helps. Thanks for sharing more info!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Fiona,
Thanks for your help.
Thanks again for your help.
Thanks for letting me know all you've tried @alexikc.
I created a ticket to look into this further with you. Once you respond there I can investigate further.
I used the email address associated with your Community profile.
[EDIT] @Micli Seems like you are facing the same issue as well. Moved your question here. Please check out the steps offered and let me know if they help.
Thank you!
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Fiona
yes, I am experiencing the same problem.
In my case no picture is edited in any way..... they can be uploaded to Dropbox from gallery but not from the app.. so I don't have date and time in the file name... 😞
Hi Fiona
Thanks for your response.
The problem is a new one which happened after the latest Dropbox update.
I am using the regular iPhone photo editor.
I have tried uploading photos that have not been edited, they upload instantly. Yet when I try to upload edited photos, they are forever stuck in waiting to upload mode.
Have tried all the usual fixes, uninstall the app, reinstall, use data instead of WiFi, switch to flight mode and switch WiFi on, etc. Still the same thing.
The problem is definitely related to the edited photos (JPEGs). When edited the file size is smaller than the original if anything, not larger. I have ample Dropbox and iPhone storage space available.
It's very frustrating as I always edit my photos before uploading them.
Thank you
Sarah
Thank you for the additional information @Micli, @Sarahmac.
@Sarahmac are your edited photos in a third party application and you are trying to import from there by any chance? or are you doing this tapping the (+) button?
Same question for you @Micli, when you say they can be uploaded from your gallery, do you maybe mean automatically. What are the steps you are taking? Is the (+) button failing for you as well?
Fiona
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
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