Dropbox no longer uploading photos edited on iPhone?

[Sarahmac]

Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.

[xxberto89xx]

Hello, I was having the same issue: pictures taken with the portrait mode just waited there for the upload forever, but I think I maneged to find a workaround. After selecting the files to upload, you’ll find an option saying “Save HEIC photos as”, set by default as JPG, meaning that the app is going to convert the file before upload. Setting this value to HEIC resolved the upload problem, for me. Hope this helps. 🙂

[Sarahmac]

Fantastic! This worked for me. Never seen that option before. Select HEIC instead of JPG and that solves it instantly. Thank you so much for a brilliant fix to such a frustrating problem!

[Fiona]

Hi everyone! 

Glad to see you have an option that solves this uploading issue. Even though this step uploads your files successfully, the HEIC file type cannot be opened using other Operating system devices. 

Please read through this article regarding HEIC files. 

I am still working on the cases I have open about this with Community users. I will get back to you with any additional information, solution or workaround. 

@alana86 I emailed you to work on your issue as well. I used the email address associated with your Community Profile. 

Thank you for your patience and for helping each other! 🙏 ( Special thanks @xxberto89xx )

[xxberto89xx]

Thank you @Fiona. 

Well, yes. What you say is true, but here comes another funny thing. Just to be sure I double checked the photos I uploaded with my iPhone (after the previous problem, uploaded by leaving the HEIC setting to HEIC, NOT Jpeg) on a Win10 PC running Chrome.. I was expecting to see these files with .heic extension.. But they're all .JPGs. 

So.. Leaving the setting to JPG won't let us upload files, but changing this setting solve the problem but "break" the app, in fact converting them correctly.

Hope this other little clue helps you, and sorry for my bad english. 

[Fiona]

Thanks for reporting what you tested. 

Your English is perfect! I am reproducing as we speak. I will check with the rest of the users if their HEIC option uploads JPGs.

Thank you so much! 🙏

[Fiona]

I am actively investigating, I will get back to you with troubleshooting steps as soon as possible. 

Thank you! 

[alexikc]

Hi @Fiona,

It depends for me: I see JPG and also HEIC... I don't know the logic here.

Thanks,

[Fiona]

Thanks for your response @alexikc. 

Allow me to ask for my better understanding. So you choose to upload the edited JPG files selecting the "Upload as HEIC" option and sometimes they do revert to HEIC but some upload as JPG? 

[alexikc]

@Fiona yes I confirm 

[Sarahmac]

When I upload the edited images in HEIC format, they are saved to my Dropbox as JPEGs and open perfectly in my Windows photo viewer. For me this has been a solution.