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Dropbox no longer uploading photos edited on iPhone?

Dropbox no longer uploading photos edited on iPhone?

Sarahmac
Helpful | Level 6
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Literally overnight, Dropbox has stopped uploading any photos that I’ve edited on my iPhone 8. The files just sit there forever stuck in waiting to upload mode. However, when I upload unedited photos, it works instantly. What’s happened? Any ideas? It’s always worked for me for years. What’s changed? Any help greatly appreciated. I’m using manual upload. Thank you.

35 Replies 35

Fiona
Dropbox Staff
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Thank you for confirming. 

We are aware of this detail now, thanks to your reports. I will be updating this thread soon with a fix.

We are working on this. 

Thank you for your patience. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Valleyofthesun2
Helpful | Level 5
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Thank you so much for staying up to date 🙂 we all appreciate it

Fiona
Dropbox Staff
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Thank you for being so kind and patient @Valleyofthesun2:grin: 

Good news for all! This version of the Dropbox mobile app should fix it: https://apps.apple.com/us/app/dropbox/id327630330

Let me know. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Valleyofthesun2
Helpful | Level 5
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It did! It fixed it! I uploaded my portrait photos with no problem! That’s amazing, thank you for such a fast solution!

Fiona
Dropbox Staff
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Happy to hear this update works for you. :rainbow: I hope all of you! 

Again, special thanks to @xxberto89xx for posting an awesome workaround for this, before this version was released. 

Cheers!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Sarahmac
Helpful | Level 6
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Thanks so much Fiona, the update worked for me! Thanks again for the workaround too!

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    Sarahmac Helpful | Level 6
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    Fiona Dropbox Staff
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    Valleyofthesun2 Helpful | Level 5
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