Dropbox not syncing certain files

[bauss]

For the past few days, dropbox has not synced a few specific files on my mac.

I get this when I check the status in menu bar

I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?

[bauss]

Just did.. thanks!

[sweetsound2001]

Having the same exact issue, and all the files that won't sync came from Logic Studio X (High Sierra). The same exact files and folders synced just fine, without any errors whatsoever from my Sierra computer, so this is most definitely a High Sierra Dropbox app issue.

[Chazza]

I am having a similar issue with some font files. They've been in my Dropbox and fine for years. All of a sudden, syncing seems to be stuck, and Dropbox is reporting it can't sync the files. 

[Chazza]

Also, recently updated to High Sierra, so feel it is linked to that.

[Jane]

Hey all, as you’ve mentioned that you’ve already reached out to us, I‘d like to follow-up on these requests. Could you include your ticket IDs to reference in your reply, so that I look them up internally? 

Thanks in advance & I’m looking forward to hearing back from you! 

[sweetsound2001]

My ticket ID is 7242407

[Chazza]

 
Ticket #7245385

[Jane]

Hey @Chazza & @sweetsound2001, I’ve located your support tickets on our system and I can see you're in direct communication with our colleagues there. 

Please include all details on the case there, rest assured that you're in safe hands! 

Hope this is helpful to you & wishing you a lovely rest of the day ahead! 

[apraetor]

Just FYI, a reboot won't clear a file lock; try right-clicking and "Get Info" on the files. Are they locked?

[clegs]

I am having the same problem of Dropbox not syncing at least half of my songs/audio files (and it follows the alphabetical order that the files are sorted in a folder/path Cakewalk Projects>Audio, then the individual audio files (wave) by the song names .  These files were recorded with Cakewalk Sonar (a recording program similar to Logic).  Total files in the file dragged into the Dropbox PC folder is about 4 GB.  There is no error message, etc.; it just completes the sync, but stops too early and doesn't complete the transfer.  I tried a number of times and can't find anything I'm doing different than my usual DBox procedures.  Any suggestions?  I've been with Dropbox for years, but just started using it for audio backup.  Unfortunately, this is a deal killer if I can get this to work and I will have to go to another service.  I hope you can help.