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Dropbox not syncing files

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Dropbox not syncing files

New member | Level 2
New member | Level 2

Lots of files have been deleted after having no capacity but Dropbox still does not sync.  Why and how do you know when enough space has been created?

1 Accepted Solution

Accepted Solutions
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Re: Dropbox not syncing files

Dropboxer
Dropboxer

Hey there @hwlohc  - welcome to our Community and happy Monday!

First and foremost, note that you can check your current quota usage on the following page: https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

To get your account under quota you can do any of the following:

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that might be putting your account over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

Let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

1 Reply 1
Highlighted

Re: Dropbox not syncing files

Dropboxer
Dropboxer

Hey there @hwlohc  - welcome to our Community and happy Monday!

First and foremost, note that you can check your current quota usage on the following page: https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again.

To get your account under quota you can do any of the following:

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that might be putting your account over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

Let me know what you find!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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