Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what the issue is. Using the dropbox program on windows
@phoenixfury7 wrote:
None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?
Hello, @phoenixfury7...
Thank you for posting more information.
The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost. After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.
Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).
@phoenixfury7 wrote:
I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff has the blue syncing icon. The status icon says "connecting". My computer is connected to the internet so I don't know what the issue is. Using the dropbox program on windows
Hello, @phoenixfury7...
I'm giving you a few suggestions to try in case I'm not around when you come back to post your progress. Worst case senario is that we can alleviate a few culprits as the cause.
First, let's start by checking your current storage space level since you didn't specify what type of account you use (eg: Basic, Individual or Team).
How much storage space is available when you look here (eg: 900 MB of 2 GB used)? If you're over your storage quota then your files won't sync (upload).
In addition, be sure to run the bad files check as instructed in the Help Center article.
Also, what version of the Desktop Client are you using (hover mouse over the Dropbox icon).
I recommend that you try the newest stable build (offline installer) vs any beta versions that are available (eg: v49.3.67). After installing it, please restart your computer. Be certain that you use the same Dropbox login credentials when you sign-in to the Desktop Client.
PLEASE NOTE: To prevent from receiving early releases of the beta versions of the Desktop Client... login to your Dropbox General page, scroll downward to the "Early Release" section and make sure that it's OFF (view screenshot below).
I've included a few Help Center articles listed below, this way you can read them at your leisure (if needed).
HELP CENTER ARTICLES:
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?
@phoenixfury7 wrote:
None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?
Hello, @phoenixfury7...
Thank you for posting more information.
The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost. After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.
Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).
Lusil
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I have files that I've saved in the dropbox folder on my computer but they aren't syncing so I can access them on my phone.
Then when I try and move those same files from that dropbox folder to my computer's hard drive they are just short cuts.
Can anyone help me? These files are university notes, pdfs and transcripts I need for upcoming exams and I'm very worried as I need to access the original files.
Thanks.
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Dropbox files are not syncing
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!