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Dropbox not syncing

Dropbox not syncing

Lycomedes
New member | Level 2

Hello.  My Dropbox is stuck at "Indexing 28 files..." and has been for days.  The new files I add are not being synced.  My local Dropbox directory is 5.48 GB which is within the 5.8 GB limit.

7 Replies 7

Re: Dropbox not syncing

Daphne
Dropboxer
Hello there @Lycomedes, I hope you're well today!

Just to have a better idea of your current setup, can you let me know the following?
  • What OS and version is your device running?
  • What version of the Dropbox app do you have installed?
  • Does the sync status show any errors when you click the Dropbox icon in your menu bar/system tray?
Looking forward to hearing back from you!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not syncing

AndrewLi
Explorer | Level 4
1. Running on Window 10
2. Latest version of Dropbox apps
3. Error message: “The memory storage is full. Please upgrade “

Re: Dropbox not syncing

Jay
Dropboxer
Hi @AndrewLi, it does sound like your account is still overquota, try removing files or shared folders from your account so that it goes back underquota, so files can continue to sync normally.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not syncing

Lycomedes
New member | Level 2

Windows 10.  Latest Dropbox version.  There are no errors in the sync status.  It's stuck at "Indexing files..."

Re: Dropbox not syncing

Lusil
Dropboxer
Hi @Lycomedes, could you give the steps mentioned in this post a try?

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not syncing

AndrewLi
Explorer | Level 4
Thanks. It works.

Re: Dropbox not syncing

Lusil
Dropboxer
Glad to hear that, @AndrewLi

If anything else pops up, just give us another shout. 

I hope you have a wonderful week ahead of you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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