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Dropbox not syncing

Dropbox not syncing

greg_mcc
Explorer | Level 4

It used to work, but I can take photos on my phone, they show up on my phone in the gallery, but when I go to my computer that is linked to the dropbox account they are not there, back to my phone open up dropbox and the syncing then starts.

Phone is a samsung galaxy s9, no change on wifi or cell data.

PC is a windows 10 machine.

both have the most recent version of drop box.

It used to upload almost right away.

7 Replies 7

Re: Dropbox not syncing

Jay
Dropboxer
Hi @greg_mcc, thanks for contacting us!

Just to clarify, when you view your Dropbox account from the site, do you see the files visible from there?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not syncing

greg_mcc
Explorer | Level 4

I would assume you mean the web version of dropbox - the answer is no, as the syncing issue seems to be the app on my phone not doing anything until the app is accessed manually

Re: Dropbox not syncing

Elaine98
New member | Level 2

😞   I am also having this exact problem. My camera will not sync UNTIL I open mobile Dropbox app.   It used to immediately. Thank you.

Re: Dropbox not syncing

Jay
Dropboxer
Could you attach a screenshot showing the camera upload settings on your device?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox not syncing

greg_mcc
Explorer | Level 4

photos attached

2021-05-30 18.47.13 (1).jpg

2021-05-30 18.48.58.jpg

Re: Dropbox not syncing

Jay
Dropboxer
Thanks for the images, since it looks like you're on a Dropbox Plus plan, it might be best to contact the support team directly for further assistance on this matter.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox not syncing

greg_mcc
Explorer | Level 4
Who's talking

Top contributors to this post

  • User avatar
    greg_mcc Explorer | Level 4
  • User avatar
    Jay Dropboxer
  • User avatar
    Elaine98 New member | Level 2
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