Not had functionality since Friday (5 days). Had a message saying my account had generated excessive traffic, this was a client trying to stream a video on a dropbox link. I've since deleted this folder.
I need to get up and running but support keep saying they will get the issue resolved but still haven't been able to let me know when 😞
they suggested I post on here, not sure why but the whole process has been a nightmare. Any help would be appreciated.
I have had my ability to create links for Sharing a folder blocked. All I was told by an automated email is that I was blocked for too many link shares in my Plus account but nothing mentioned how many times I can share or in what time frame.
It’s difficult to stay within the rules when I don’t know what the rules are.
Does anyone know?
Thank you in advance.
Hi. No matter from which device I can't create links. I read other threads and all of them mention to contact support but there is NO support at all for normal accounts, just a stupid know-nothing chat-bot and this community which can not solve the problem.
Is this the case? Is there really no way to get support? If so, I will go to seek other solutions, becasue even free service should have minimal support
It seems like you all had your shared links banned for some reason.
Thank you all for your cooperation!
very frustratingly support keep copy and pasting the same response.... is there anyone at DROPBOX who can call me to try and resolve this issue please 😞
I have no access to my files and need to know if there's a solution to remedy this issue.
Thanks for providing your ticket's ID @Benappease. I've already passed your comments there to keep all the relevant information under one place.
I can see it's been sent to our experts so you should be hearing from a member of the team soon.
On a side note, phone support is available to admins on our Business plans. You can see more information here.
@JRN1 I've also sent you an email to investigate further. Whenever you get the chance, please take a look at your inbox and we'll take it from there.
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