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Dropbox notification of file deletion: I did not delete it

Dropbox notification of file deletion: I did not delete it

Mary26
New member | Level 2

Hello, I received a notification from Dropbox that a file folder had been deleted. I did not do this. Nobody else has access to my Dropbox account. I do not see the deleted file folder in the "deleted" list. 

 

As well, i just noticed that several jpg files were deleted a couple weeks ago -- again, I did not delete them.

 

Any suggestions for me for finding/retrieving the deleted file folder?

Thank you.

 

1 Reply 1

Re: Dropbox notification of file deletion: I did not delete it

Lusil
Dropboxer
Hello @Mary26, I'd be happy to help look into this with you. 

Since moving a file is considered to be a deletion from one location and an addition to another, could it be that the files you received the notification for were moved?

As for the files you're missing, could you try recovering them by following these steps?

Let me know how it goes, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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