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Re: Dropbox on mac

Re: Dropbox on mac

jug
Explorer | Level 3

Hi Daphe,

 

I do not see an alias for Dropbox in the folder.

 

Since I already have a folder called Desktop in my favorites (which is in the trash) I am unable to create a new folder there called  Desktop in favorites. Any suggestions?

 

Jug

Re: Dropbox on mac

Daphne
Dropboxer
I see, thanks for checking @jug.

I've just reached out to you via email, so that we can have a better look into this via our Support channel. Please check your inbox when you have the time and we'll go from there - cheers!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox on mac

jug
Explorer | Level 3

Thanks again for the help so far, however, I am still having trouble. My Desktop folder is in the trash and can not be removed out of it. The folder still resides within Dropbox even though I have tried to delete all references to dropbox. Please help.

Re: Dropbox on mac

Lori
Dropboxer
Hey @jug, I'm sorry to hear you're still facing issues with this. 

I can see that my colleague @Daphne had contacted you via an email and that the case was then escalated to our Advanced agents. 

Have you tried the steps they provided? 

Let me know!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox on mac

jug
Explorer | Level 3

I did work with one of the advanced agents but it did not work all the way. I tried to contact Simon again and emails did not go through anymore.

 

Still stuck.

Re: Dropbox on mac

Lori
Dropboxer
Hey @jug, I hope you enjoyed your weekend, sorry for the delayed reply. 

Would you like for me to open a new ticket on my end for you, so we can continue working on how to resolve your issue? 

Keep me posted!

Lori
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Dropbox on mac

jug
Explorer | Level 3

yes please can you open a ticket or reopen the previous ticket.

 

Thanks

 

Jug

Re: Dropbox on mac

Lori
Dropboxer
Hey @jug, you've got a mail! 

Let me know if you received it.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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