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Dropbox online incredibly slow - Mac Desktop

Dropbox online incredibly slow - Mac Desktop

Dkcc74
Explorer | Level 3

Hi team,

 

For the last week, Dropbox online is incredibly slow to open files when selected.  I'm using a Mac Desktop using macOS High Sierra and Chrome browser.  

 

Help please!  Thank you, Debi

 

3 Replies 3

Re: Dropbox online incredibly slow - Mac Desktop

Walter
Dropboxer
Hey @Dkcc74; thanks for the report!

Can you please let us know if clearing your browser's cache helps improve matters? 

Otherwise, could may want to try an incognito window or even another browser.

Keep us posted, Debi!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox online incredibly slow - Mac Desktop

Dkcc74
Explorer | Level 3

Thank you for the reply and it did help some.  I cleared the cache and tried the Incognito window.   I think the app got loaded on my machine again and it is slowing things down.  I added it last year and found it much better to work directly by logging in via a browser instead.  Does this make sense? 

Do you have a tip related to this and how exactly to determine current settings and how to decide best settings for a Mac Desktop using masOS High Sierra?  I'd be grateful for any related TIPS!

 

Thank you!

Re: Dropbox online incredibly slow - Mac Desktop

Walter
Dropboxer
If you're noticing this with our desktop app, you can have a look at this Help Center article too @Dkcc74.

Keep me posted with any updates!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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