Dropbox says memory is full but its not

ND9

Hi, I have two folders on dropbox and im on shared folders...i have 2gb of space and the folders that i have (one) plus the other two im copied on are in total 1.15gb...i have added a small pdf onto one of the files and the files wont sync because it says im occupying 2.2gb of space which is not true. I have also deleted all the files on "deleted files"

Please help

Mark

If it says you are using 2.2gb of space then that is correct. Remember that the shared folders DO use your quota, so, have a look at www.dropbox.com/account to see how much space you are using.

For info: deleted files do not use space.

- - - -

Did this post help you? If so please mark it for some Kudos below.

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

Hannah

Hey @ND9, thanks for posting!

I'll agree with @Mark on this one. Shared folders take up space on each member's account, so that might be what's filling up your Dropbox space.

You can check the Plan tab from your account settings here, to confirm.

Let us know if you have any more questions!

Hannah
Community Moderator @ Dropbox
dropbox.com/support

Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Dropbox says memory is full but its not

Dropbox says memory is full but its not

Re: Dropbox says memory is full but its not

Re: Dropbox says memory is full but its not

Work Smarter with Dropbox

Top contributors to this post