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Dropbox set up on new desktop PC and with 250,000 files to index/copy it is now hanging on the last

Dropbox set up on new desktop PC and with 250,000 files to index/copy it is now hanging on the last

Kpombriant
New member | Level 2

Drop box is hanging not finishing copy / sync / index of the last 75,000 files

 

Why won't it finish i left it on for two days, the first part of the 250,000 files went fast now its stuck.

 

I stopped it, paused it, quit and restarted and still will not copy these files... i looked at the dates they range from supper old files to files created or saved in the last few days

1 Reply 1

Re: Dropbox set up on new desktop PC and with 250,000 files to index/copy it is now hanging on th...

Sanchez
Dropboxer
Hey, @Kpombriant, welcome to our community. 

Sorry to hear about that. Let’s check some things: 

- What operating system version is your new computer running? 

- What message is displayed in the syncing status (click on icon in taskbar)? 

- What version is our desktop app (hover mouse pointer over icon in taskbar)? If this is a Beta (denoted by a xx.3.xx, instead of the xx.4.xx for a stable version), turn Off Early Releases in the General tab of your online account settings, and then get our current stable release from here.
 
Let me know, and we’ll go from there! ​​​​​​​

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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