cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox stalled trying to down-sync deleted files

Dropbox stalled trying to down-sync deleted files

New member | Level 2

Dropbox will sync a certain number of files, but then gets stuck on the final 210. When I click on 'View sync issues' it lists 119 files which it can't download 'because they're locked'  - but those files have been deleted from my Dropbox account. 

 

I have unlinked and then re-linked my computer, uninstalled and then re-installed Dropbox. It makes no difference.

 

Any help gratefully received.

1 Reply 1

Re: Dropbox stalled trying to down-sync deleted files

Dropboxer

Hello there @samadhi3, let's see what we can do on this. 

 

As a first step, could you try the following steps in the exact order listed, and see if they do the trick?

  • Click on the Dropbox icon in your system tray (Windows) or menu bar (Mac).
  • Go to the gear or avatar icon that should be on the top right corner of your Notifications panel.
  • Select Preferences...
  • Navigate to the Account tab.
  • Click anywhere in the window under the tab.
  • Hold down the 'Alt+H' keys (Windows) or the 'Option/Alt' key (Mac).
  • Click on the Fix Hardlinks button (if you’re on a Mac OS, make sure you're still holding down the 'Option/Alt' key).
  • If you are asked for your computer's login credentials, enter them.

Wait a bit to see if Dropbox resumes syncing and, if the above steps don’t resolve your issue, repeat the first six steps and then click on the Fix Permissions button. 

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?