I have a problem that Dropbox Support haven't been able to help with so far.
I'm on an IMac running 11.2.2 and the latest version of dropbox. When I sync to dropbox is slows the computer down to almost a halt as it does it's job. When the syncing is complete it always says 'still checking for 7 files'.
I have spent the past three weeks following all the instructions from support, I have re-installed Dropbox and my OS a few times and I have tried a few variations of instructions typed into the Terminal App. Nothing works.
I wonder if i can find what those 7 files are it might help, but there is no clue as to what they are.
Thanks for responding, The ticket number is #11959592. I'm not sure why it was closed - other than they didn't know how to help anymore.
The weird thing is that the sync icon doesn't show for these 7 files. I leave it to sync overnight and all the new stuff has the blue icon while they are syncing, but when they have finished Dropbox still has the checking for 7 files message. Always 7 files.
I checked on that ticket for you, and the ticket was closed since there was no reply back to my colleagues last email.
Not to worry though, I see that you did reply back to them and created a new follow up there, and my colleague just got back to you there recently.
Since you've done such extensive troubleshooting with them there, I would recommend to continue looking into this through our Support channel, since they can check on device and account specific info with you too.
Your thread here will remain open though in the meantime, in case there are any suggestions from users who had the same issue.