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My client has given me access to their dropbox which has a bunch of very large files in it that I can download and edit.
We keep running into a very annoying problem. I have to be selective about syncing, because I'm literally downloading TB of data and have to make room. Dropbox pretty regularly will start downloading the files when I change a folder from cloud to 'local', and then slow down to a crawl. I'll see it drop randomly down to KB/s and then finally nothing where it just says 'downloading X files' but makes no progress (even after waiting a while). I've tried re-installing multiple times, resetting permission, cache, all the stuff the FAQ and base level support tells you to do to no avail.
The only thing I've found that SOMETIMES works, is enabling a VPN. For some reason toggling a VPN will sometimes kick it into gear. But sometimes that doesn't work either. I've checked with my ISP because of the heavy use to make sure they aren't throttling the dropbox connection, and they said they are not.
This always seems to strike when I'm coming up against a deadline and need to get these files downloaded.
I have a lot to go, and this has been very maddening. Next time I'll tell them to just use AWS, but we're stuck for now. Hoping someone here has some bright ideas!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Megan
Community Moderator @ Dropbox
dropbox.com/support
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I will try to advanced reinstall after I'm through using the files (which finally downloaded). I'm on a major time crunch.
However, I don't believe it's a matter of the files just needing time to sync. It will literally sit for hours doing nothing other than say 'downloading' when this happens. When I switch a VPN or something on, often it will start moving again pretty much immediately. But I've had more than one occasion where I left everything running and came in the next morning, only to be incredibly frustrated that nothing else was downloaded... despite the apparent busy-ness of the app.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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My system keeps howing that Dropbox is downloading 2 files. However it has been showing this for over 4 days and I cannot see what files it is having an issue downloading. How to I see what the problem is?
Hey @mandelko-work, thanks for letting us know about this.
If you click on your Dropbox icon, then on your profile pic/initials and then on 'view sync issues', do you see anything reported there?
Also, what's your computer's OS and version and the version of the Dropbox app?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
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