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Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

Hello, 

My dropbox has been syncing 4184 files for weeks. I don't know what to do to fix this.

Could someone help me please?

Thank you!

10 Replies 10
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Re: Dropbox stuck syncing 4184 files for weeks

Dropboxer
Dropboxer

Hey @Vecchmel, I'm sorry to hear about your troubles with this!

Just so I can advise in the best way possible, can you let me know what version of the desktop app  you're using?

Can you click on the Dropbox icon in your menu bar/system tray and send me a screenshot (excluding any personal info) of the sync status there?

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

My version is v86.4.146
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Re: Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

Edited by moderatorEdited by moderator

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Re: Dropbox stuck syncing 4184 files for weeks

Dropboxer
Dropboxer

Thanks for getting back to me @Vecchmel!

Since you're running an older version of the desktop app, please download and install the latest version from here.

If you're still stuck on syncing after updating the app, then please try the steps below to see if that does the trick:

  1. Click the Dropbox icon in your menu bar.
  2. Click the profile pic/initials icon in the top right of the window.
  3. Choose "Preferences..."
  4. Go to the "Account" tab.
  5. While holding the Option/Alt key, click "Fix Hardlinks".

If this doesn't do the trick, please repeat the steps but choose "Fix Permissions" in the last step instead. The app will need to apply the changes so please allow a short time for this.

Just to note, I was able to locate your open ticket with our Support team too, so I've just passed along your comments here to keep the agent assisting you in the loop.

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

Hello, 

 

Thank you for the answer and sorry for not getting back earlier. 

I still have 2 files stuck syncing. I can't understand why!

Could you help me with this too please?

Thank you very much!

 

Mélanie Vecchio

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Re: Dropbox stuck syncing 4184 files for weeks

Dropboxer
Dropboxer

Hey again @Vecchmel, I'm glad to hear back from you!

 

Do you see any errors in the sync status when you click the Dropbox icon in your menu bar?

 

If not, could you try the steps again that I posted above to see if that will allow those last 2 files to sync?

 

Keep me posted!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

Hi Daphne, 

 

I don't see errors in the sync status. I also tried both options mentionned above but it still doesn't do the trick :/

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Re: Dropbox stuck syncing 4184 files for weeks

Dropboxer
Dropboxer

In that case, I'd need to look into this with you alongside some device specific info @Vecchmel.

 

I've reached out to the email linked with your profile here, so please check your inbox when you have the time.

 

Thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Dropbox stuck syncing 4184 files for weeks

Explorer | Level 3

Hi there, 

 

Have you had a chance to look into my account?

Thank you 

 

Mélanie 

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