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Re: Dropbox stuck syncing, won't let me delete files

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Re: Dropbox stuck syncing, won't let me delete files

Dropboxer
Dropboxer
If that’s the case, would it be okay for us to reach out to your email address associated with your forum profile to assist further on this matter?

Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

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Re: Dropbox stuck syncing, won't let me delete files

Helpful | Level 5

Hello Jay,

Sure, go ahead.

Thanks,

Serafin

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Re: Dropbox stuck syncing, won't let me delete files

New member | Level 2
New member | Level 2

Im having the exact same problem. Can you post the solution? 

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Re: Dropbox stuck syncing, won't let me delete files

Helpful | Level 5

Hi Jeff,

After contacting me by email the engineering team at Dropbox deleted the problematic folder themselves.

The issue was the huge volume of files in that folder (over 2,500,000). What they said is that the current limitation of the Dropbox desktop application is roughly around 300,000 files. I gave them permisition to remove it, and they did so.

Best,

Serafin

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