cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox suddenly stopped working with Safari on my Desktop

Dropbox suddenly stopped working with Safari on my Desktop

bigadorf
Explorer | Level 4

Started having problems today with Dropbox not working properly on my IMac desktop. Mobile devices work fine

When I open up Dropbox from my menu bar, I have trouble opening up any files , Recent, Home or All Files. Some show up but wont open, some don't show up at all. I will attach some screenshots

Screen Shot 2021-05-01 at 1.49.07 PM.pngScreen Shot 2021-05-01 at 1.45.11 PM.pngScreen Shot 2021-05-01 at 1.40.54 PM.pngScreen Shot 2021-05-01 at 2.34.38 PM.png

5 Replies 5

Re: Dropbox suddenly stopped working with Safari on my Desktop

Lori
Dropboxer
Hey @bigadorf, thanks for posting today!

Can you clarify if you receive that message after clicking the little globe icon, on the pop-up window of your Dropbox icon?
 
If you try accessing Dropbox directly through Safari, do you get the same message?

I would like you to locate your Dropbox icon on the menu bar, hover your mouse there and let me know what the status and version of our Desktop application is. 

Let me know, and we'll take it from there. 

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox suddenly stopped working with Safari on my Desktop

bigadorf
Explorer | Level 4

Good morning. Yes it is when I try to click on the globe icon.

Using Version V121.4.4267.

Status says up to date

Safari Version 11. 1.2.

I set my default browser to Chrome versus Safari and everything seems to be working fine now. Obviously there is a problem with Safari.  Not an ideal solution for me, but it is a workaround.

Interesting that today, when I started up my computer the dropbox logo was no longer in the Menubar.

Re: Dropbox suddenly stopped working with Safari on my Desktop

Lori
Dropboxer

Thank you for all the info @bigadorf

Since the message wasn't present when you used Chrome, then it's a browser focus issue. If I were you, I'd try clearing cache on Safari. 

You can also restore the browser to its default settings, to see if this does the trick.

Cheers!


Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox suddenly stopped working with Safari on my Desktop

jaystanley2
New member | Level 2

Hi there

I am having this exact same issue.

 

I get the same error images of the user who posted the pictures.

and everything works fine on chrome.

I deleted the cache in safari, restarted it, restarted the comp.

It even gave me another error code for trying to reply to this thread in safari, i had to move over to chrome and log in and then reply to you.

 

Is there anything else that can be causing this?  definately looks like a safari issue.

please help

Re: Dropbox suddenly stopped working with Safari on my Desktop

Lori
Dropboxer
Hey @jaystanley2, I hope you're having a great Friday!

When you open Safari manually (not from the globe icon on our desktop app) and try to access Dropbox, do you receive the same message? 

Also, let's try something. Can you uninstall, then install the app back in? 

If the same thing occurs when you do, let me know.

Thanks!

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Lori Dropboxer
  • User avatar
    jaystanley2 New member | Level 2
  • User avatar
    bigadorf Explorer | Level 4
What do Dropbox user levels mean?
Need more support?