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Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying to do. I've had this issue for weeks, I've had to even shut down Dropbox at times because it was using a high amount of CPU cycles.
I've updated to latest version 86.4.146 and I still have the problem. I do not have this issue on my Ubuntu box at home. Is there a way to tell what Dropbox is actually doing? I just get a vague statement it says it's "Syncing..." or "Indexing one file", but can't tell what it is syncing or indexing.
My dropbox is perpetually trying to sync (index) 2 files. I cannot even see which 2 files these might be. It is using a lot of processing power of my computer and I have tried everything to resolve this. Anyone have any ideas as to what could be causing this?
Hello @AJK87, I hope you're having a good day so far!
I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.
When you have the chance, please check out my post above and let me know if that helps.
Let me know - thanks!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, this worked! No more perpetual indexing!! I should say that once in the account section, spacebar did not work. I had to hold alt + h to get the options up.
@Daphne wrote:Hello @AJK87, I hope you're having a good day so far!
I've merged your post here to keep all troubleshooting regarding issues similar to this in one location.
When you have the chance, please check out my post above and let me know if that helps.
Let me know - thanks!
Is dropbox abandoning its service? do I need to move all my files to google Drive now? It has been stuck in an 'indexing of 8 files' for the past few weeks and has become unusable to save and share new files since then. I'm going to be cancelling my account this month if it isn't fixed.
Hi @dio-03, I've just moved your post here as you're having the same issue as the OP.
Can you try these steps and let me know if that helps the syncing process complete?
Let me know how it goes!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi
i've been using Dropbax for q good while now and I've not had any issues before but since Monday (1st June 2020) the Dropbox on my Windows 10 PC is taking forever to complete a sync. For nearly three days none of the files I needed to sync are syncing. The icon says it's still syncing but there seems to be no changes when I go to Dropbox.com to check if the files are there. I've manually copied the folders and files on to Dropbox.com so my customer can access them.
When I pause the sync and restart it sits at about 10 files to sync then will stay like that for hours. I then went to restart the sync again and now it shows over 600 files but the numbers are't decreasing and nothing is being updated when I open Dropbox.com
Anyone know why this is? They aren't partcularly large files.
Thanks,
Wayne
Hello @DMP3D, I hope you're well today!
Since the sync appears to be stuck, can you try the steps outlined here and let me know if that does the trick?
You'll need to allow the app a short time to apply the changes and allow the sync to progress, so please just keep an eye on the sync status for any changes there.
Keep me posted with your results!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Daphne
Thanks for replying.
There isn't an option for "Fix Hardlinks". I've attached a screenshot showing what it is giving as an option. The version I have is v98.4.158.
Thanks for getting back to me here @DMP3D!
When you're in the Account tab, can you try holding the keys Alt+H instead of the Space bar?
Let me know how it goes!
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Hi Daphne
I've done that then help the space bar while clicking on Fix Hardlinks and it's still seems to be frozen. I've done a lot of work today and none of it is going in to the Dropbox cloud.
Hi there!
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