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Re: Dropbox sync stalling on Big Sur

Re: Dropbox sync stalling on Big Sur

dacX
Helpful | Level 6

How did you do the latter steps?  (Reset permissions and hardlinks) -- See my post above.  How did you access those options?

 

Thanks.

Re: Dropbox sync stalling on Big Sur

ceeeeeeej
New member | Level 2

Hey mate,

 

Go to the Dropbox app > preferences > account tab and then hold the option/alt key on your keyboard. That will display the options

Re: Dropbox sync stalling on Big Sur

dacX
Helpful | Level 6

No, it doesn't, as I indicate in a post above.  I've seen this advice multiple times online, but it simply doesn't do this on ANY of the three machines on which I have Dropbox installed (two desktops and a laptop).  So there's another mystery here.

 

Would you (or anyone?) for whom this actually works [holding down the opt key on a Mac to see the "Fix Hardlinks" and "Fix Permissions" options] post a screenshot of the Accounts prefence tab with these options showing so I know what I'm supposed to be seeing?

 

Thanks!

Re: Dropbox sync stalling on Big Sur

Emma
Community Manager

Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

Please let us know if we can help with anything else or you're still having trouble!

Re: Dropbox sync stalling on Big Sur

Arielct
Helpful | Level 5

Hi,

I'm having exacly teh same issue and we have a bussines Account. What ever you guys sayyou have fixed is not working. I urgently need help as have large Video files to share!

looking forward to telling me in detail how to fix thsi issue!

 

Cheers

 

 

Re: Dropbox sync stalling on Big Sur

Arielct
Helpful | Level 5

Screenshot 2021-02-01 at 15.13.17.png

As an example DB is saying I started these 17 mins again, when in fact it was 3 hours ago! Also the total in the 3 files is 133mb (not Gb). My networks upload speed is 30mbps and no other uploads. I have a real fast broadband so its not that as i've tested via FTP with these files and it only took 6 seconds to transfer! 

Do I have to delete DB totaly from my Mac or is there an update?

 

Looking forward to a swift reply please.

 

Thank you

Re: Dropbox sync stalling on Big Sur

Daphne
Dropboxer
I'm sorry to hear you're still having trouble with this @Arielct!

Just to have a bit of a better idea of your setup, can you let me know what version of the desktop app you have installed?

You can hover over the Dropbox icon in your menu bar to see this.

Let me know and we can go from there - thanks!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox sync stalling on Big Sur

Arielct
Helpful | Level 5

Hi, thank for the reply.

 

My version is 114.4.426 

Screenshot 2021-02-01 at 16.51.57.png

And this


@Daphne wrote:
I'm sorry to hear you're still having trouble with this @Arielct!

Just to have a bit of a better idea of your setup, can you let me know what version of the desktop app you have installed?

You can hover over the Dropbox icon in your menu bar to see this.

Let me know and we can go from there - thanks!


is the upload speed in DB only!

 

Cheers

Re: Dropbox sync stalling on Big Sur

Daphne
Dropboxer
Thanks for the screenshot @Arielct!

Can you try these steps to see if that helps the upload complete?

If the syncing is stuck due to incorrect permissions on the files, this should do the trick.

Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox sync stalling on Big Sur

Arielct
Helpful | Level 5

Hi,

 

For some reason nothing comes up when I press OPT on teh Accounts tab, or hover over and press. I think I will have to unlink, delete then try reloading it all again as im running out of time to deliver some important files. This is not just happening to me as I have been n contact with other Big Sur/DB users and it's happening to them as well.


@Daphne wrote:
Thanks for the screenshot @Arielct!

Can you try these steps to see if that helps the upload complete?

If the syncing is stuck due to incorrect permissions on the files, this should do the trick.

 

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