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Dropbox unexpectedly quit Your files are safe. Restart Dropbox

Dropbox unexpectedly quit Your files are safe. Restart Dropbox

winman
Explorer | Level 3

We are getting error message as "Dropbox unexpectedly quit Your files are safe. Restart Dropbox..." repeatedly while files are getting synced to dropbox, this might have happened after Dropbox update of 120.4.4598. We are using Windows 10 OS.

7 Replies 7

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

MistahJ
Explorer | Level 4

I'm getting the same issue with one of my users after updating.

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

Lori
Dropboxer
Hey @winman, welcome to our Community!

I'm sorry to hear you're having issues with our desktop app on your computer. Could you try to re-install  and let me know if you still get this error? 

Keep me posted!
 

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

MistahJ
Explorer | Level 4

Following this guide seemed to work. A regular uninstall kept having the same issue, but we are all good now.

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

Lori
Dropboxer
Hey @MistahJ, sweet!

Happy to see that your issue is now resolved!

Give me a nudge if you have any other questions.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

Researcher1
New member | Level 2

I am getting the same error. Even after Re-install error not solved.

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

Hannah
Dropboxer

Hey @Researcher1, thanks for posting here!

Can you please try following the steps in this article, to see if they help?

Let me know how it goes!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Dropbox unexpectedly quit Your files are safe. Restart Dropbox

MistahJ
Explorer | Level 4

This helped me. @Researcher1
Advanced Re-Install 

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Top contributors to this post

  • User avatar
    MistahJ Explorer | Level 4
  • User avatar
    Hannah Dropboxer
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    Researcher1 New member | Level 2
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    Lori Dropboxer
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