Hello! I've spent most of my day trying to figure out why is Dropbox using 500MB+ memory when it's not doing anything (I'm on Big Sur). I've gone through all these steps, re-installed dropbox, fixed permissions, fixed hardlinks, checked symlinks (it didn't reveal any), and after restaring my mac (screenshots were taken after logging in), dropbox starts using 350MB+ memory, and it only gets worse after a few minutes. I have smart sync off, I don't have a large number of files, so I don't know what else I could do to get this fixed. While I was typing this message it got up to 654MB memory (checked on istat), without doing anything.
Please help me get this fixed.
Hi there @acsandi; thanks for joining our Community!
Since you've gone through most of the basic troubleshooting so far, may I ask you perform a clean, advanced re-install of the app, reboot your computer and let me know if you're still noticing high CPU usage?
After the following the steps of the advanced re-install, I still have the same problem. Right after restarting my laptop - without any syncing going on - I took a screenshot. After 10-15 minutes it only goes up...and won't stop until it reaches 590MB or so.
Hi @acsandi, could you clarify how many files you have on your account approximately?
I don't have a huge number of files, 5000-6000. I have selective sync enabled, because I like to upload bigger files/raw photos thorugh the website instead of using sync, so my dropbox barely has to do any syncing.
Hello! I'm having the same issue. I haven't followed the troubleshooting steps yet (and I might do that next), but just wanted to report my data point in case there's a broader thing going on here with Dropbox and Big Sur.
Hey @dubin, thanks for joining us on this discussion.
If you're having an issue with high CPU/RAM usage, the first step is to check out this article, which suggests a few ways to tackle it.
Have a look through and let us know how it goes!
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.Sound good? Let's get started.
For more info on available support options, see this article.
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