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Re: Dropbox using too much memory when it's not doing any syncing

Dropbox using too much memory when it's not doing any syncing

Explorer | Level 3

Hello! I've spent most of my day trying to figure out why is Dropbox using 500MB+ memory when it's not doing anything (I'm on Big Sur). I've gone through all these steps, re-installed dropbox, fixed permissions, fixed hardlinks, checked symlinks (it didn't reveal any), and after restaring my mac (screenshots were taken after logging in), dropbox starts using 350MB+ memory, and it only gets worse after a few minutes. I have smart sync off, I don't have a large number of files, so I don't know what else I could do to get this fixed. While I was typing this message it got up to 654MB memory (checked on istat), without doing anything.

 

Please help me get this fixed.

Screenshot 2020-11-17 at 16.15.32.png

Screenshot 2020-11-17 at 16.15.23.png

7 Replies 7

Re: Dropbox using too much memory when it's not doing any syncing

Dropboxer

Hi there @acsandi; thanks for joining our Community!

 

Since you've gone through most of the basic troubleshooting so far, may I ask you perform a clean, advanced re-install of the app, reboot your computer and let me know if you're still noticing high CPU usage? 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using too much memory when it's not doing any syncing

Explorer | Level 3

Hello Walter,

 

After the following the steps of the advanced re-install, I still have the same problem. Right after restarting my laptop - without any syncing going on - I took a screenshot. After 10-15 minutes it only goes up...and won't stop until it reaches 590MB or so.

 

Screenshot 2020-11-18 at 10.27.02.png

Re: Dropbox using too much memory when it's not doing any syncing

Dropboxer

Hi @acsandi, could you clarify how many files you have on your account approximately?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using too much memory when it's not doing any syncing

Explorer | Level 3

Hello Jay,

 

I don't have a huge number of files, 5000-6000. I have selective sync enabled, because I like to upload bigger files/raw photos thorugh the website instead of using sync, so my dropbox barely has to do any syncing.

Re: Dropbox using too much memory when it's not doing any syncing

Dropboxer

Hey @acsandi, could you have a look at this page to see your options for contacting our Support team?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Dropbox using too much memory when it's not doing any syncing

New member | Level 2

Hello! I'm having the same issue. I haven't followed the troubleshooting steps yet (and I might do that next), but just wanted to report my data point in case there's a broader thing going on here with Dropbox and Big Sur. 

Re: Dropbox using too much memory when it's not doing any syncing

Dropboxer

Hey @dubin, thanks for joining us on this discussion. 

 

If you're having an issue with high CPU/RAM usage, the first step is to check out this article, which suggests a few ways to tackle it.

 

Have a look through and let us know how it goes!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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