cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox using too much memory when it's not doing any syncing

Highlighted

Dropbox using too much memory when it's not doing any syncing

Explorer | Level 3

Hello! I've spent most of my day trying to figure out why is Dropbox using 500MB+ memory when it's not doing anything (I'm on Big Sur). I've gone through all these steps, re-installed dropbox, fixed permissions, fixed hardlinks, checked symlinks (it didn't reveal any), and after restaring my mac (screenshots were taken after logging in), dropbox starts using 350MB+ memory, and it only gets worse after a few minutes. I have smart sync off, I don't have a large number of files, so I don't know what else I could do to get this fixed. While I was typing this message it got up to 654MB memory (checked on istat), without doing anything.

 

Please help me get this fixed.

Screenshot 2020-11-17 at 16.15.32.png

Screenshot 2020-11-17 at 16.15.23.png

2 Replies 2
Highlighted

Re: Dropbox using too much memory when it's not doing any syncing

Dropboxer

Hi there @acsandi; thanks for joining our Community!

 

Since you've gone through most of the basic troubleshooting so far, may I ask you perform a clean, advanced re-install of the app, reboot your computer and let me know if you're still noticing high CPU usage? 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox using too much memory when it's not doing any syncing

Explorer | Level 3

Hello Walter,

 

After the following the steps of the advanced re-install, I still have the same problem. Right after restarting my laptop - without any syncing going on - I took a screenshot. After 10-15 minutes it only goes up...and won't stop until it reaches 590MB or so.

 

Screenshot 2020-11-18 at 10.27.02.png

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?