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Duplicated Files

Duplicated Files

abrillespade
Explorer | Level 3

Hello!

I'm using dropbox as a business tool. My employees and I upload files and edit them online. We are having multiple duplicates of the same file, why does that keep happening? 

 

I'd like to find a way to not duplicate any file and keep the original.

 

Thank you very much!

3 Replies 3

Re: Duplicated Files

Lusil
Dropboxer
Hi there @abrillespade, I'd be happy to help look into this with you!

Out of curiosity, do any of these files get uploaded with "conflicted copy" being added in their names?

Also, have a look at their version history and let me know what you find. 

Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Duplicated Files

abrillespade
Explorer | Level 3

Yes! They do!

 

I'm getting in trouble all the time for having multiple copies of the files and not being able to have just one. What can I do to stop this?

Re: Duplicated Files

Lusil
Dropboxer
Generally, a conflicted copy can happen in a few ways, one of them being that the file was edited by two users at the same time. 

You can find more info about this and how to prevent it from happening again in the future, here

Have a look through the article and let me know if you have any other questions. Thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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