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Earned free space is not showing in the total free space.

Earned free space is not showing in the total free space.

Explorer | Level 3

Hi,

I have earned free space by recommending Dropbox and while I can see that the 500MB have been approved (friend completed sign up, installation etc.) they do not show in the total space available, i.e. total space should be 2500MB, but is only 2000MB. Am I doing something wrong?

8 Replies 8

Re: Earned free space is not showing in the total free space.

Dropboxer

Hi @mg, thanks for joining the Community!

 

Could you try checking the total quota on this page online?

 

Could you let me know what status it says there for the referrals if the quota hasn't been reflected?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Earned free space is not showing in the total free space.

Explorer | Level 3
Hi Jay,

That is where I found the discrepancy. The referral was completed and the total quota has not changed. The referral just says “500MB and there is a green tick :white heavy check mark: below that” .

Regards,

Michal

Re: Earned free space is not showing in the total free space.

Dropboxer

Could you attach a screenshot showing the plan page, while hiding any personal emails and information? Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Earned free space is not showing in the total free space.

Explorer | Level 3

As you can see, there is a discrepency between the two "earned"... 750MB vice 1250MB. Capture.PNG

Re: Earned free space is not showing in the total free space.

Dropboxer

Thanks for the image, would it be possible to contact you at the email associated with your Dropbox account to look into this further?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Earned free space is not showing in the total free space.

Explorer | Level 3
Certainly.

Re: Earned free space is not showing in the total free space.

Explorer | Level 3
Hi Jay,

I have not received any follow up email about my issues yet.

Kind regards,
Michal

Re: Earned free space is not showing in the total free space.

Dropboxer

Thanks for your patience, I've sent you an email. Please reply to it when you get a chance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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