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Edited docs have wrong timestamp

Edited docs have wrong timestamp

Helpful | Level 6

I posted for few months ago that I share folder is not giving me notifications when content is addedt. I now have a new issue with that same shared folder. Documents that I edit in Microsoft Word using my Windows 10 pc, have timestamps for changes and comments that are crazily wrong. It shows edits were made in Dec of 1969! I have been working on the dog since Sept 7. The file on my pc shows the correct timestamp but Dropbox is, needless to say, waaaayyyyyy off. 

1 Accepted Solution

Accepted Solutions

Re: Edited docs have wrong timestamp

Helpful | Level 6

Success! After I did the update that came through this afternoon and when I open the document, the timestamp was showing the correct information.

 

Thanks for your help and suggestions, everyone. 

 

KJ

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11 Replies 11

Re: Edited docs have wrong timestamp

Dropboxer

Hi @kayjay1109, thanks for messaging today!

 

I'm sorry to hear about this. Could you try changing the timezone on the Dropbox site and then back to the original to see if this helps?

 

Are you only seeing the 1969 date on the site, or elsewhere on your machine in the Dropbox folder?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Edited docs have wrong timestamp

Helpful | Level 6

Changing the time zone through the website didn't do anything. This is a document that I'm actually editing in Word. When I go into Dropbox on my PC and open the document, it automatically opens in Word, either the Word app or Word on the web. If I open it on my PC using Dropbox preview, I get the comments but no timestamp. Word doesn't show timestamps unless a significant amount of time it passed  between when the comment was made and you are viewing it. Of the timestamps that I can see, they are all correct when I am looking at the document in Word. When I open the document in Dropbox on my Android devices, it doesn't go through Word, it opens directly in Dropbox. All of the timestamps say December 31st, 1969, 7 pm. It doesn't matter if I made the comment last week, or 10 minutes ago. The only place I see same, incorrect timestamp is when I open the document directly in Dropbox on an Android device. When I view the document through Word, either on an Android device or my PC, what timestamps I can see, are correct.

Re: Edited docs have wrong timestamp

Dropboxer

Thanks for the additional information on this, @kayjay1109

 

Have you made sure that you're running the latest versions of the apps, and that you don't have any pending updates on your devices? 

 

Let us know what you find, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Edited docs have wrong timestamp

Helpful | Level 6

Everything is the most current version available. 

Re: Edited docs have wrong timestamp

Dropboxer

In that case, could it be that you're using different versions of the Word app, @kayjay1109

 

Could you maybe reinstall both apps on the affected devices and let us know if you still notice the same behavior?

 

Thanks! 


Walter
Community Moderator @ Dropbox
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Re: Edited docs have wrong timestamp

Helpful | Level 6
They are different versions. One is the PC version, the other is the Android app version. Both are the most current versions of the applicable application. Again, the document was originally edited on my PC. When I pull the document up on my mobile device using Dropbox, that's when I see the incorrect timestamp. Every time stamp, no matter whether the edits were done within minutes of each other, or days apart, shows the same exact date and time.

Re: Edited docs have wrong timestamp

Dropboxer

Could you let us know the versions of the apps and the OS that you're running on your devices? 


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: Edited docs have wrong timestamp

Helpful | Level 6
The tablet runs Android 7, and Dropbox is version 206. 2.4 and and the computer is running Windows 10, dropbox's version 106.4. 368

Re: Edited docs have wrong timestamp

Dropboxer

Hi again @kayjay1109; thanks for sticking with us on this one. 

 

May I have you update the mobile app's version (v.208.2.2 just came out yesterday) and let us know if you still have issues with this? 

 

In addition, could you confirm your Windows device is running on the 2004 build which was released on May? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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