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Empty Folder

Empty Folder

alphateacha
Explorer | Level 3

I uploaded a folder to my dropbox. The icon indicated that the folder has been sync. The folder contains the names of all files uploaded but every file is empty. HELP!

14 Replies 14

Re: Empty Folder

Lori
Dropboxer
Hey @alphateacha, happy Friday! 

Can you confirm that you used the Dropbox desktop application to upload content? Feel free to let me know the syncing status if so.

Also, do you see any size next to the files locally?

Is the content there when accessing our website

Keep me posted, and we'll take it from there.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Empty Folder

alphateacha
Explorer | Level 3

Hi 

I used the dropbox desktop application. The syncing status as indicated green circle with white tick.

No size is associated with the files and no content.

Re: Empty Folder

Lori
Dropboxer
Thanks for the info @alphateacha

Does the preview fail on both the Dropbox desktop application and website? 

Feel free to send me some screenshots of what you see on your end. It'll be a helpful visual for me.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Empty Folder

alphateacha
Explorer | Level 3

I can view the files as well as those deleted which i restored but when i open each file they are empty.1.png1.png1.png

Re: Empty Folder

Lori
Dropboxer

Thank you so much for the screenshots @alphateacha!

I would like you to locate your Dropbox icon (on the menu bar, next to your WiFi), hover your mouse there and let me know what the status of the Dropbox Desktop application is, please. 

Thanks. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Empty Folder

alphateacha
Explorer | Level 3

Dropbox 123.4.4832

Up to date

Re: Empty Folder

Lori
Dropboxer
Hey @alphateacha, thank you for reaching back. I hope you enjoyed your weekend! 

Are the folders empty if you sign in to your account on the Dropbox website?

Lori
Community Moderator @ Dropbox
dropbox.com/support


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Re: Empty Folder

alphateacha
Explorer | Level 3

Yes they are all empty when i sign into drop box,

Re: Empty Folder

Lori
Dropboxer
I see. 

Do you have the original content, in order for you to double check how the files are previewed on @alphateacha

I'd also suggest you try copying them back into the Dropbox folder if you have them.

Lori
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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    alphateacha Explorer | Level 3
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    Lori Dropboxer
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