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'Empty files cannot be uploaded'

'Empty files cannot be uploaded'

Nepxh04
New member | Level 2

I have recently set up a basic account to try Dropbox out. I have successfully managed to upload some videos and photos from my iphone to my dropbox account. I have hardly used any of the allowance I have. I am now trying to do the same and I keep getting the message 'empty files cannot be uploaded'

 

 

They are Mov or jpeg files

I have tried to uplaod to dropbox directly, saving the files on my desktop and also 'requested files' via an email link.

None work.

Going round and round in circles.

 

HELP!!!

10 Replies 10

Re: 'Empty files cannot be uploaded'

Hannah
Dropboxer
Hey @Nepxh04, welcome to Dropbox and to our Community!

Can you please clarify how you're uploading your files?

Are you using a browser or the Dropbox mobile app?

A screenshot of this error would also be very helpful, if you can send one.

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: 'Empty files cannot be uploaded'

Nepxh04
New member | Level 2

Browser.

 

I think I might have sorted it. The photos and video i took are on my phone but when you click on properties it says they have 0 data next to them. So bizarre so I think it might be something to do with the way I took the photos and video maybe?

Re: 'Empty files cannot be uploaded'

Hannah
Dropboxer
Thanks for the update on this!

It does sound like it has to do with the device. Try restarting it to see if that helps.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: 'Empty files cannot be uploaded'

ZAGG
Helpful | Level 6

Is there a chance you have an iPhone and the files are actually stored in iCloud rather than on your phone?

Error

DBurns
Explorer | Level 3
Unable to upload 1.2020.9.1.ver
Empty files cannot be uploaded.
 
I get this message when trying to upload this file or any to dropbox. 
It just started this morning.
 
Any Ideas? Thank

Re: Error

Lori
Dropboxer
Hi @DBurns, thanks for posting today! 

Can you clarify which of our platforms you use in order to upload your content? 

Let me know, and we'll take it from there.

Lori
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: Error

DBurns
Explorer | Level 3

I usually just drag and drop if thats what you mean?

Re: Error

DBurns
Explorer | Level 3

What do you mean by platforms....browser type?

 

Re: 'Empty files cannot be uploaded'

DBurns
Explorer | Level 3

Ok, it is a PC but I will restart and try.

 

Thank you

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    Jay Dropboxer
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    DBurns Explorer | Level 3
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    Lori Dropboxer
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