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Endless downloading but not the recent file

Endless downloading but not the recent file

ilkka45
Explorer | Level 3

There is something strange in my Dropbox. Re-installing it did not help.

1. When it starts on PC1 (Windows 10), it says "Downloading 3184 files..."
That information stays for all the day. Nothing changes. I don't know what it is downloading. 

2. A test file, made on PC2 (Windows 10), seen online immediately, has not been downloaded to PC1 in one day.
The opposite direction works. Files made on PC1 are uploaded immediately and downloaded to PC2.

3. Many random files on PC1 have been changed to "On-line only".

4. Some folders were without Drobox icons. Changing the positions of Dropbox overlays in the Windows registry returned the icons.

How should I proceed?

 

New:
I changed in Smart Sync to "Local" a file that had been for some reason changed to "On-line only".
The number of files to be downloaded changed from 3184 to 3185 and the file was marked "Sync in progress".
Nothing else happened.
By clicking, the file was opened and the icon was changed to "Synced".

7 Replies 7

Re: Endless downloading but not the recent file

Walter
Dropboxer
Hi there @ilkka45; thanks for posting on our Community and happy Monday!

Can you please try fixing your hardlinks and permissions through the app's preferences as outlined here and let me know if it helped improve matters? 

Thanks!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Endless downloading but not the recent file

ilkka45
Explorer | Level 3

Thanks Walter,

Alt+H was the trick.
Dropbox repaired the permissions and the hardlinks.
"Downloading 3184 files..." went down to 1800 files but has stayed on that number for more than two and half  hours.
However, the used space on the HD is increasing slowly, so something is happening...

Ilkka 

Re: Endless downloading but not the recent file

Walter
Dropboxer
Is it still stuck at the same number of files @ilkka45?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Endless downloading but not the recent file

ilkka45
Explorer | Level 3

Hi Walter,

Thanks for asking.
The number of files being downloaded to PC1 has since Monday gone to 1800-1796-2046-2048-2298-2299, the last one has now been shown for three hours.
The used hard disk space has grown first by 5 Mb, dropped 52 Mb and growed again by 12 Mb.
I have understood that Dropbox changes to On-line only such files, which have not been opened for a long time.
That could explain the downward changes in the used HD space.

 

Dropbox seems to live its own secretful life. 🙂
I would not care if the files would travel in all directions between the computers in my family.
A test file saved in PC2 is still missing in PC1 after one hour.
A test file saved in PC1 was in six seconds in PC2.
A test file saved in PC3 was in six seconds in PC2 but not in PC1.

How should I proceed?

 

Re: Endless downloading but not the recent file

Walter
Dropboxer
Thanks for all the additional information @ilkka45.

May I reach out via email to investigate this further with device specific information?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Endless downloading but not the recent file

ilkka45
Explorer | Level 3

Yes, please.
You see my address in the user data? 

Ilkka 

Re: Endless downloading but not the recent file

Walter
Dropboxer
No worries; Ilkka. I just sent you an email to the email address that's connected to your profile here on our Community.

Whenever you get the chance, please take a look at your inbox and we'll take it from there.

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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