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Entering a thought with a photo, keeps deleting it

Entering a thought with a photo, keeps deleting it

Kiki207
New member | Level 2

Hello!

 

When I download a photo to Dropbox & then click on it to add a comment, or "thought", I copy & paste the comment, and when I click POST the thought gets deleted 99% of the time. Randomly it will work. How can I fix this?

3 Replies 3

Re: Entering a thought with a photo, keeps deleting it

Walter
Dropboxer
Hi @Kiki207, thanks for posting on our Community!

Can you please let me know what device are you using and walk me through the exact steps you take to do this? 

Thanks so much!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Entering a thought with a photo, keeps deleting it

Kiki207
New member | Level 2

Hi Walter,

 

Thanks for offering to help.

I am on a laptop, Intel core i7, 8th gen. I use Firefox as my browser.

I take a saved photo and upload it to a shared Dropbox.

I click on the photo. It opens the photo, and on the right there is a spot to add 'thoughts'.

Once I've added my 'thoughts' I click POST, so that the person I share Dropbox with can view it.

Instead of POSTing, it deletes the 'thought', comment I have written in.

I just don't understand why randomly it will post, but most of the time it deletes.

Re: Entering a thought with a photo, keeps deleting it

Walter
Dropboxer
Thanks for the additional info @Kiki207, most appreciated!

Just to exclude any web browser related factors here, could you let me know if you get any different results after clearing your browser's cache or on another browser, preferably with no extensions or plugins running? 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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