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Re: Erroneous "Your Dropbox is full" message

Erroneous "Your Dropbox is full" message

LPB
New member | Level 2

Using only a fraction of my dropbox space but suddenly ... an erroneous "Your Dropbox is full" message prevents me from using it

1 Accepted Solution

Accepted Solutions

Re: Erroneous "Your Dropbox is full" message

Jane
Dropboxer
Hey there (@LPB), let me quickly ask you what you’re seeing at your available space breakdown on your Account tab online: https://www.dropbox.com/account/plan. Is it personal or shared files/folders that are putting you above your allotted storage?
 
Following, depending on your current setup, it’s highly that a shared folder :dividers: is the culprit for using up your space, so I’d recommend following these simple steps to expand your allowance in case you wish to keep the share/s. 
 
I hope that this brings a bit more clarity to your inquiry & please do let me know here if you still need assistance in any way; I’m positive we can get this sorted soon. Have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
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:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1

Re: Erroneous "Your Dropbox is full" message

Jane
Dropboxer
Hey there (@LPB), let me quickly ask you what you’re seeing at your available space breakdown on your Account tab online: https://www.dropbox.com/account/plan. Is it personal or shared files/folders that are putting you above your allotted storage?
 
Following, depending on your current setup, it’s highly that a shared folder :dividers: is the culprit for using up your space, so I’d recommend following these simple steps to expand your allowance in case you wish to keep the share/s. 
 
I hope that this brings a bit more clarity to your inquiry & please do let me know here if you still need assistance in any way; I’m positive we can get this sorted soon. Have a wonderful rest of your day! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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