I've been using Dropbox for probably a good 7 years. I share Dropbox links to files that I have to a variety of business associates. A 10mb file via Dropbox is easier than email.
Today without any warning, I get the 429 error. I don't see how to submit a ticket. I do not know what I could have possibly shared to cause it to go over any kind of a limit. I didn't know that there was a limit. There is no way to open a ticket on https://dropbox.zendesk.com/hc/en-us/requests and now Dropbox is completely useless to me.
I am posting on here in the hopes that someone can tell me what's going on.
If I can't figure this out by tomorrow, I will simply drop Dropbox by tomorrow and go with Box or OneDrive or something else. This is silly that I get some kind of random banhammer without any warning.
A first-time suspension for a bandwidth overage is 24-72 hours and will be lifted automatically. Each subsequent suspension lasts longer. If you're a Basic user, upgrading to Pro will also clear a bandwidth related suspension (because it increases your limit from 20GB/day to 200GB/day).
There are other reasons suspensions occur as well, and due to privacy concerns, the message will always say that it's bandwidth related. The file could have been reported as part of a DMCA request, it could contain a virus or malware, etc. There are many other reasons. In these cases, the suspensions are not lifted automatically and you need to contact Support.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Also, deleting all your links will not matter as the suspension is across your entire account and not tied to a specific link. If one link is the problem, the result is that all links are suspended.
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