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Error (500) attempting to open a file.

Error (500) attempting to open a file.

glambarry
New member | Level 2

Been working on that file for a while, I can't open the file now, "Error (500)" appears on the screen. Any ideas?

7 Replies 7

Re: Error (500) attempting to open a file.

Walter
Dropboxer
Hi there @glambarry; welcome to our Community!

Can you please clear your browser's cache and let me know if you still get the same error?

In case you do, you can also try another browser.

Keep me posted!

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error (500) attempting to open a file.

glambarry
New member | Level 2

Hi, Walter.

Did what you told me. Browser's cache cleared and other browser used. (Safari).

 

Still reads Error (500)

 

Hope we find another option!

Thanks for all your help. Anything else to do?

 

Re: Error (500) attempting to open a file.

Walter
Dropboxer
Does this happen for all of your files or only a specific one @glambarry?

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error (500) attempting to open a file.

Sardina
New member | Level 2

It's the only one. I con open the other files.

 

Re: Error (500) attempting to open a file.

Walter
Dropboxer

What type of file is this @Sardina?

Can you download it and open it locally on your device(s)?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Error (500) attempting to open a file.

Sardina
New member | Level 2

No, in fact, it's the first time y generate a document inside dropbox. I think I'll start again the document. Thanks for your help, Walter.

Re: Error (500) attempting to open a file.

Walter
Dropboxer
No worries @Sardina; keep me posted with any updates!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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