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Re: Having error 500

Error 500 when attempting to sign in on the site

dbolton1202
New member | Level 2
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i am getting an error 500 when i try to sign in

 

ive already cleared my cache and tried using a different browser

 

i submitted a bug report using the "self serve tool" and received an automated response to use the "self serve tool"

 

this has been going on since yesterday and i dont see any outages listed on the outages page

 

someone please get back to me asap with a resolution

 

107 Replies 107

Mark
Super User II
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Please see other threads.

It seems Dropbox is having a service issue.

Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place) and https://status.dropbox.com/

 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Mark
Super User II
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Please see other threads.

It seems Dropbox is having a service issue.

Please see https://www.dropboxforum.com/t5/Error-messages/error-500/m-p/192873#M10151 for updates (to try and keep everything in one place) and https://status.dropbox.com/

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Viznja
New member | Level 2
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FYI - seems to be working now. I am able to access my files.

Rich
Super User II
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This has been resolved. Please refer to the status page for updated information.

Rich
Super User II
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sandra1
New member | Level 2
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Hi, I'm trying to upload a file to Dropbox and keep getting the 'Error 500' message.  Just wondering is it just me or if it's a Dropbox problem.  Never happened before.  Any idea's how to fix it??  I use it on Macbook Pro and Iphone 7plus.

 

Thanks,

Sandra.

Mark
Super User II
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As there isnt loads of posts about it I'm going to assume its not a Dropbox wide issue.

How large is the file? Its possible it could be timing out.

Have you tried to use a different browser? Incognito mode? Cleared cache/cookies etc.?

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

sandra1
New member | Level 2
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Thank's for the reply.  It's working again!  Must have just been one of those things.  

 

Thanks,

Sandra.

KiarraR
New member | Level 2
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Hi im am getting this error 500 when i am trying to open a dropbox file that my dad sent me over gmail. I dont know how to fix it can you please help?

KiarraR
New member | Level 2
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I am trying to open a video that i was sent over email but when i try it goes to this error 500. I am trying to do this on my iphone. Can someone please help me?
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