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Re: Receiving error 500 on Paper, when status page says fine

Error 500 when trying to open Dropbox Paper - June 2018

BarryReynolds
Helpful | Level 5

Totally agree

Re: Paper beta having problems staying connected - losing data

mistywindow
Helpful | Level 6

I understand that people are annoyed about this, but there are a couple of points to bear in mind:

 

1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.

 

2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.

Re: Paper beta having problems staying connected - losing data

mark2mark
Helpful | Level 7

You Dropbox people claim that this issue is solved. Unfortunately I have to tell you that it ain’t. Still losing connection *all the time*. It’s impossible to work!

Receiving error 500 on Paper, when status page says fine

toshiprakash
New member | Level 2

I am getting "Error 500: Something went wrong" on accessing anything in Paper. Even https://paper.dropbox.com/ is not working.

http://status.dropbox.com/ says everything is fine.

Re: Paper beta having problems staying connected - losing data

mark2mark
Helpful | Level 7

@mistywindow wrote:

I understand that people are annoyed about this, but there are a couple of points to bear in mind:

 

1. As far as I’m aware, Dropbox Paper is still in Beta. You can’t expect perfection. It shouldn’t be used for critical data without alternative backup.

 

2. If you have Dropbox Paper on your iPad or other device’s app, you can still use it. It just won’t reliably synchronise.


You are right about the Beta. But when DBP was rolled out there where long statements about how it has been tested for a long time. additionally the public Paper is not new anymore. And Dropbox is by far not a tiny little startup anymore where you could definitely bear with little hiccups for several days. Those things should not happen with such big companies. 

Re: Receiving error 500 on Paper, when status page says fine

Ed
Dropboxer

Hi @toshiprakash and all

 

Thanks for reporting. Team is aware and status page has been updated. We'll keep that page updated with news!




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: Receiving error 500 on Paper, when status page says fine

Ed
Dropboxer
[UPDATE] Paper is back up! Thanks all of you who reported



Ed G
Community Manager @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Receiving error 500 on Paper, when status page says fine

Pr0vider
Explorer | Level 3
I just sign in for paper and when i reload the page to try out paper features it just give me a 403 forbidden page everytime i try to access paper. Anyone with this problem?

Re: Receiving error 500 on Paper, when status page says fine

Walter
Dropboxer

Hey @Pr0vider - sorry to hear that!

 

Would you mind if I reached out to you via email to the email address you use for your Forum's profile to have a look into this internally with all of my tools available?

 

Let me know and we'll take it from there! 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Error 500 when trying to open Dropbox Paper - June 2018

JMS2018
Explorer | Level 4

Starting Tuesday, August 21 and continuing through Wednesday, August 22 I do not have connectivity to Dropbox paper. VERY frustrating and it happens frequently.  I do have an internet connection.  This is the message in the right top corner, "Still offline. You’ll be able to edit once you’re back online. Try now."  

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