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Error Message for Excel Web

Error Message for Excel Web

Richard Mak
New member | Level 2

Hi,

 

I got an error message see below. I am trying to open a file via excel web for drop box. Does anyone know how to fix the error? I have to use excel web since its a shared file and someone is editing.

 

Error Id: 586bfbc4-49b1-4b18-99ed-c25d15683ae7, 2021-03-09 01:00:05Z

 

Thank you,

1 Reply 1

Re: Error Message for Excel Web

Lusil
Dropboxer
Hi there @Richard Mak, let's see what we can find on this. 

Out of curiosity, are you able to open the Microsoft Excel sheet locally on any device after downloading it?

Could you also send me a screenshot of the error message you mention?

Looking forward to hearing back from you!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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