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Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 3

We are getting a similar message in Excel "Someone else is working in xxxxx right now. Please try again later".

Is anyone else getting this same message?

We have Dropbox connected to a shared drive on another computer, which may not be a supported setup by Dropbox.

I contacted Dropbox Business Support, and we have an ongoing support ticket for this too: Ticket #10055678: Dropbox Support

15 Replies 15
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Re: Error: Someone else is working in Excel right now. Please try again later.

Dropboxer
Dropboxer

Hello @herotech!

Thanks for joining and for providing me with your ticket number. 

I moved your comment here, since what you reported is a different error. I also took over the ticket you have with us, so I will be the one answering to the ticket from now on. 

I understand the set up might be unsupported but we can still test a few things to see where the error is coming from. 

Test 1. What happens when you quit Dropbox and try to use the file? 

If you are getting the same error, this file is used by another source.  

Test 2. Try to edit the file on our website, via the "Open with" button. Are you getting an eror? 

Keep me posted please. Thank you! 

 

P.S. You can also get back to me with screenshots in the ticket #10055678, if you wish. Troubleshoot this in the Community though, will be super helpful to users with similar issues. That's why I prefer to discuss about this here, as much as I can. 

 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 4

The only solution for me is to pause syncing,save the file  and resume syncing.It works!!

Highlighted

Re: Error: Someone else is working in Excel right now. Please try again later.

Dropboxer
Dropboxer

Thanks for posting your workaround here @chrkalamidas

Happy to have helpful people like you, joining our Community.

Welcome! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 3

If we stop Dropbox, then there's no problem saving the Excel file.

If we restart Dropbox, the problem saving the file comes back.

There's no error when we try to open the file from the website.

We suspect the Dropbox syncing process is somehow locking the file in the latest update.

Highlighted

Re: Error: Someone else is working in Excel right now. Please try again later.

Dropboxer
Dropboxer

Thanks for reporting both @herotech @chrkalamidas .

Now since the issue persists when the application is on, I want you both to go on a stable version of Dropbox, if you are not already.  

Stable version look like **.4.*** while betas look like **.3.***

Step 1. Turn off early releases from your settings online, here

Step 2. Find our all the latest Dropbox desktop versions here. Download it, run it and reboot. 

Let me know if the issue persists after you are both on a stable Dropbox version. 

Thank you!  


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
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Re: Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 4

Hello Fiona!

I am now on stable version 86.4.146 ,and i have the same issue! i hope to find soon the problem and fix it!

Highlighted

Re: Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 3

Hi ,

I have the same problem , it started on friday 13/12/2019.

Any news?

BR

Highlighted

Re: Error: Someone else is working in Excel right now. Please try again later.

Dropboxer
Dropboxer

Thanks for reporting @afasfalis

Can you please add a screenshot of the error message you are getting and let us know the versio n of Dropbox installed on the device facing the issue? 

Thank you!


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

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Re: Error: Someone else is working in Excel right now. Please try again later.

Explorer | Level 3

dropbox failure.jpg

our version is 86.4.146

nobody else is using the file and when we close the dropbox app the file can be saved

Best regards

 

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